Effective Date: 01 March 2025

Cloud Cellar (“we,” “our,” or “us”) operates the online wine store available at [your website URL] (the “Website”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with Mauritian data protection laws, including the Data Protection Act 2017.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, phone number, billing and delivery addresses, date of birth (to verify age eligibility for purchasing alcohol), and payment details.
• Account Information: If you create an account, we store your login credentials and order history.
• Browsing Information: We may collect data such as IP address, browser type, and pages visited through cookies and similar technologies.
• Communication Data: If you contact us, we may store your correspondence for customer support purposes.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including payment processing and delivery arrangements.
• To verify your age and ensure compliance with alcohol laws in Mauritius.
• To provide customer service and respond to inquiries.
• To send promotional emails and special offers (only if you have opted in).
• To improve our Website and enhance your user experience.
• To comply with legal obligations and prevent fraudulent transactions.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: Payment processors, delivery companies, and IT service providers who help us operate our business.
• Legal Authorities: If required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies to improve functionality, analyze Website traffic, and enhance user experience. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.

6. Your Rights

Under the Mauritian Data Protection Act 2017, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of inaccurate data.
• Withdraw consent for marketing communications.
• Object to the processing of your data under certain conditions.

To exercise your rights, contact us at info@cloudcellar.online.

7. Retention of Data

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our Website.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Cloud Cellar
Address: 44 Labourdonnais Str, Port Louis, Maruitius, 1114-04
Email: info@cloudcellar.online